Yesterday we had an issue
reported by a few users that the InfoPath form library would just not open on a
few desktops only, for the sake of information all other users and the effected
ones were using IE 8 and InfoPath 2010. There was no difference in the environments.
What would happen is if
you open a form from a Sharepoint library it would download in infopath and
throw an error message as "A problem caused the program to stop working
correctly. Please close the program. " and give you a close this program
button.
We started troubleshooting
- We checked for the IE 32 and 64 bit then recent patch installed.
According to a lot of links
in internet they recommend KB2760406 and http://answers.microsoft.com/en-us/office/forum/office_2010-infopath/kb2760406-infopath-error-after-update/58631190-8bc1-401a-921c-b6351474350b
but this patch wasn’t installed on our clients machine.
- Checked the event viewer and got the error as
- Faulting Module Name: IPEDITOR.DLL version14.0.7010.1000
We also doubted the
IPEDITOR.DLL to run a repair by running SFC / Scannow that did not help.
- Finally we found the KB 2817603
(http://support.microsoft.com/kb/2817603/
)
Query parameters are
lost when you open a new form in InfoPath 2010
Although we did not have
the KB 2553210 which
causes this issue we were still able to resolve the issue.
This resolution seems like a mystery to me but has saved our
lifes, posting it so you guys can use it and also make me understand if
possible why did this work J
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